We offer FREE shipping on orders over $75 to the lower 48 states!

• We ship Monday-Friday from various locations.
• Orders cannot be cancelled once they are placed.
• If you have a promo code, please make sure you enter the code before checking out. We will not be able to apply a promo code once the order is placed, cancel the order, or offer a refund.
• Orders process and ship within 5-7 business days (unless a pre-order or waitlist item).
• Transit times vary based on the carrier and distance. 
• If your items are for a special occasion and you need them expedited, please reach out to us prior to placing your order, we will do our best to accommodate your request. 
• We currently only ship to U.S. physical addresses. (no PO Boxes)
• We are not responsible for lost or stolen packages. If your package arrives damaged, please email us within 24 hours at shop@sweetroobou.com.