We really do hope you love everything you get from us, but we know sometimes an item just doesn't work out. We stand by our products and want you to be completely satisfied, which is why we have a flexible return policy!

If your question is not answered below, or you need clarity on something, please feel free to reach out to us at shop@sweetroobou.com and we will get back to you within 48 business hours (Monday-Friday).

We offer refunds on eligible returns. Orders are eligible for a return if the items are received back to Sweet Roo Bou within 30 days of the customer receiving the product (excluding final sale and/or any ineligible tems listed below). You must complete and return the form provided within 30 days of your order being delivered. Merchandise must be returned in original condition with original tags still attached. If we smell perfume, smoke, or see pet hair or any other visible blemish, or can tell the item has been worn, we will return the item to you at your cost, or donate to a local womens shelter.

Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer. 

Please allow 5 business days to process your return. Once we have processed your return you will receive an email notification of the credit going back to the original form of payment used on the item being reeturned. You will typically see a credit to your card with 7-10 business days depending on your card's processing time.

The following items are ineligible for returns:

  • Hats, headware and/or headbands, and any type of undergarments including bralettes and socks
  • Items on sale
  • Items purchased with a coupon or promo codes over 25% off
  • Cosmetics, Makeup, Soaps, Lotions and Beaut. branded products
  • Snacks, Food, Dip Mixes or any other Edible Items

To start the return process, please email the team at shop@sweetroobou.com.

Just a Few More Details:

    • Return credit not include shipping. 
    • We only issue refunds to original forms of payment. This applies to orders being cancelled before items leave our warehouse, as well as duplicate orders placed by the customer.
    • Any return must be received back to Sweet Roo Bou within 30 days of receiving your package. Please ship your items promptly upon completing the return form. 
    • We can not hold items for returns or exchanges - sorry!
    • We DO NOT offer exchanges. Due to high demand and limited quantities, we are not able to process exchanges. We recommend purchasing the desired item and then shipping back your return.
    • Exact colors/pattern placement of merchandise may slightly vary on products due to lighting, photography lenses, monitor resolution, and product uniqueness. These situations do not qualify as defects and the buyer will pay return shipping if a return to our boutique is attempted. 
    • Should any packages be returned to sender and mailed back to Sweet Roo Bou, it is the responsibility of the customer to assume the additional shipping cost for the package to be sent out again.
    • Please be advised that we are not responsible for any delays brought about by FedEx, UPS, USPS or any other carrier after packages have left our warehouse.

If you have any additional questions or need clarification on anything, please do not hesitate to reach out to us! We respond to emails Monday-Friday within 48 business hours from shop@sweetroobou.com. 

Did you receive a damaged or wrong item? We apologize for any inconvenience this may have caused and we would be more than happy to make this right. Please email us within 3 days of delivery to shop@sweetroobou.com.